Refund Policy

A legal disclaimer

Refund & Returns Policy

Last Updated: 7 June 2026

At simply crafted by KT , all items are made to order and often personalised specifically for each customer. Please read our refund policy carefully before placing an order.

Personalised & Custom Orders

Due to the personalised nature of our products, refunds or cancellations are not permitted once design work has commenced.

If design work has already been completed or is in progress and the customer chooses to cancel the order, only a partial refund may be offered at our discretion. This is to cover the time and work already invested in creating the design.

Returns

If you have received your order and wish to request a refund, the items must first be returned to us in their original condition.

• Return postage costs are the responsibility of the customer unless the item is faulty or an error has been made by us.

• Refunds will only be processed once the returned items have been received and inspected.

• Personalised products may not be eligible for return unless they are faulty or incorrect.

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographs of the issue.

Where appropriate, we will offer:

• A replacement

• A repair

• A refund

Non-Refundable Items

The following are not eligible for refunds:

• Personalised or custom-made products where design work has begun

• Digital files or digital proofs once supplied

• Orders cancelled after production has started

• Items that have been used, damaged, or altered after delivery

Contact Us

If you have any questions regarding returns or refunds, please contact:

[Business Name]
Email: [Email Address]

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

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