Shipping Policy
A legal disclaimer
Shipping Policy
Last Updated: 7 June 2026
Thank you for choosing simply crafted by kt. As many of our products are handmade and personalised, please read our shipping policy carefully before placing an order.
Processing Times
All orders are made to order and may require design approval before production begins.
Estimated processing times will be provided at the time of purchase. Processing times may vary depending on:
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Product type
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Order quantity
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Seasonal demand
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Customer response times for design approvals
Please note that processing time does not include shipping time.
Design Approval Delays
Customers are responsible for reviewing and approving proofs promptly.
Any delays in approving designs may result in delays to production and dispatch dates. We cannot be held responsible for missed deadlines caused by delayed customer approvals.
Shipping Methods
Orders are shipped using trusted postal and courier services.
Shipping options and estimated delivery times will be displayed at checkout where applicable.
Delivery Estimates
Delivery estimates are provided as guidance only and are not guaranteed.
Once an order has been dispatched, delivery times are outside of our control. We are not responsible for delays caused by:
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Postal or courier services
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Adverse weather conditions
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Customs delays
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Industrial action or strikes
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Incorrect delivery information provided by the customer
Customer Responsibility
Customers are responsible for ensuring that all shipping details provided are accurate.
We cannot be held responsible for orders delivered to an incorrect address supplied by the customer.
Lost or Delayed Parcels
If your parcel has not arrived within a reasonable timeframe, please contact us and we will work with the delivery provider to investigate.
Claims for lost parcels may be subject to the delivery provider’s investigation process and timescales.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of:
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The damaged item(s)
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The packaging
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Any visible damage to the parcel
This will allow us to assess the issue and provide an appropriate resolution.
International Orders
Where international shipping is offered, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.